Support Policy Page

TK Wholesale Hub Support Policy

— Partnering with Fulfilled by TikTok (FBT) to Let Sellers Focus on Sales

At TK Wholesale Hub, we are committed to creating a hassle-free, efficient, and low-barrier cross-border e-commerce environment for sellers.

Through a deep collaboration with Fulfilled by TikTok (FBT), we have launched a comprehensive logistics and fulfillment solution that empowers sellers to maximize their sales potential.

1. Sellers Focus on Sales — The Platform Handles Fulfillment

Under this policy, sellers are free from the burden of warehousing and shipping operations:

Sellers focus on business growth

Sellers only need to manage product selection, pricing, marketing, and customer engagement—allowing them to focus entirely on boosting sales and improving customer experience.

The platform completes all fulfillment tasks

FBT and its logistics partners handle picking, packing, labeling, and carrier handover, with full process visibility and real-time tracking to ensure prompt delivery to buyers.

2. No Pre-Stocking or Self-Managed Warehousing

Unlike traditional FBT models, TK Wholesale Hub sellers do not need to pre-ship goods to warehouses:

Order-based fulfillment: When an order is placed, the platform’s supply chain partners directly allocate inventory and ship the goods.

Zero inventory pressure: Sellers bear no warehousing cost and avoid inventory backlogs.

Greater flexibility: Sellers can test new products quickly and reduce operational trial costs.

3. Fast, Efficient, and Standardized Fulfillment

Standardized packaging: All orders are handled by professional fulfillment teams to ensure consistent packaging and brand experience.

Service-level assurance: Platform logistics providers follow unified SLAs (Service Level Agreements) for picking and shipping, ensuring on-time delivery.

Real-time tracking: Both buyers and sellers can monitor logistics progress within TK Wholesale Hub, with updates synced automatically.

4. After-Sales and Service Support

The platform provides unified after-sales workflows and standardized return/exchange procedures, minimizing sellers’ manual workload.

Sellers can monitor fulfillment progress through the backend and contact platform support at any time.

5. Seller Benefits

Lower labor costs: No need to maintain packing or shipping teams.

Faster fulfillment efficiency: Managed by professionals to shorten delivery times and increase repurchase rates.

Stronger competitiveness: Focus on sales, marketing, and brand building instead of logistics operations.

With TK Wholesale Hub and FBT’s joint logistics solution, sellers can truly “focus on selling while the platform handles the rest.”

From picking and packing to shipping and after-sales support, our fulfillment partners ensure that your cross-border business runs smoothly and efficiently.

Our Business Model & Guiding Principles

This document outlines the key components of our business model and the principles guiding our growth.

We focus exclusively on TK Wholesale Hub, including group entities engaged in substantial, value-generating transactions.

I. What Is TK Wholesale Hub?

TK Wholesale Hub is a B2B supply and dropshipping platform designed for enterprises and wholesalers.

We operate warehouses across the East, West, South, North, and Central U.S., with an intelligent system that automatically selects the nearest warehouse for fulfillment—reducing delivery times and operational costs.

The platform provides:

Tiered wholesale pricing

Real-time inventory visibility

One-click dropshipping integration

Compatibility with both cross-border and domestic multi-channel sales

II. Why Choose TK Wholesale Hub

Nationwide Warehouses · Smart Local Fulfillment

Over 460,000 sq.ft. of warehouse space across five major U.S. regions.

Smart allocation based on distance and carrier performance.

Supports local fulfillment and inter-warehouse transfers for balanced speed and cost.

Temporary front or event-based warehouses can be activated for promotions or peak demand.

48-Hour Fulfillment Commitment

Orders ship within 48 hours after payment.

Automated alerts for delayed shipments.

Cut-off times can be customized by region (e.g., East Coast 3:00 PM, Pacific 3:00 PM).

Supports priority queues (VIP / bulk / urgent orders) and merge/split-order strategies.

96-Hour Delivery Target

Most U.S. domestic addresses are delivered within 96 hours via regional warehouses and carrier networks.

Two routing modes available: cost-optimized or speed-optimized.

Real-time tracking dashboard with automatic alerts and customer service intervention.

B2B Wholesale Pricing and Tiered Discounts

Transparent, scalable pricing system—higher store levels enjoy lower procurement costs.

Supports mixed lots, full-carton, or pallet pricing models.

Configurable Minimum Order Quantity (MOQ).

Dropshipping-Friendly Design

Neutral packaging, label masking, and synchronized tracking updates.

Strict quality inspection (IQC/OQC) in compliance with U.S. standards.

U.S. labeling and packaging compliance guidelines provided.

Supports CSV / EDI / API integrations with major ERP systems and stores.

Dedicated business and after-sales support for custom quotes, restocking plans, substitutions, and claims management.

III. Why Choose the Inventory-Free Dropshipping Model

TK Wholesale Hub offers enterprises and individual sellers a lighter, more efficient way to run cross-border operations.

Using a “sell first, purchase later” model, sellers can operate without pre-stocking goods or tying up large amounts of capital.

With warehouses covering all five U.S. regions, we enable 48-hour dispatch and 96-hour delivery, ensuring agile operations and healthy cash flow.

Five Core Advantages

Zero Inventory Pressure

Orders are placed before purchasing—eliminating stockpiling costs and reducing financial risks.

Margin-Based Profit Model

Profit = Selling Price − Purchase Price.

A simple, transparent model that’s easy to communicate and scale.

Fast Testing and Product Iteration

Quickly test multiple SKUs to identify best-sellers and reallocate resources efficiently.

End-to-End Fulfillment

Suppliers handle packaging and shipping, while TK Wholesale Hub manages logistics, tracking, and after-sales.

Healthy Cash Flow

Payments and procurement occur simultaneously, resulting in clear, efficient, and short turnover cycles.

The inventory-free dropshipping model revolutionizes traditional retail by lowering barriers and enabling low-risk, high-efficiency global sales.

With TK Wholesale Hub and other major e-commerce platforms’ traffic advantage, even small teams can achieve global distribution and brand growth with minimal investment.

IV. Our Infrastructure

We leverage our core assets—warehousing, logistics, digital systems, websites, data platforms, marketing tools, and financial services—to support thousands of enterprise and private-label brands.

Warehousing and Distribution Network

19 U.S. warehouses covering East, South, West, North, and Central regions.

7 warehouses in Canada and 3 global integrated hubs.

Cost-efficient distribution model serving both TK Wholesale Hub’s own brands and third-party partners.

Supports third-party inventory storage and direct fulfillment through our platform.

Digital Marketing System

Advanced data-driven marketing platform for precise customer targeting.

Manages large-scale datasets and integrates with search, recommendation, email, and social marketing tools.

Improves customer conversion and retention rates to help brands grow.

Enterprise Credit System

TK Wholesale Hub Finance provides corporate credit and payment terms.

Accounts receivable currently total several billion USD, offering flexible financing options to partners.

Customer Service and Call Centers

U.S.-based support centers with multilingual teams serving global clients.

Provides 24/7 B2B support for communication and after-sales needs.

Global Supply Chain Network

TK Wholesale Hub Sourcing Limited (TSL) oversees global procurement, product development, and supplier management.

Branch offices in Europe and North Africa focus on regional sourcing and quality control, ensuring competitive global supply capacity.

V. Our Business Structure

In recent years, TK Wholesale Hub has rapidly expanded across multiple business segments.

Our model currently includes four main streams:

Private Label Products

Developed in-house with superior quality, design, and cost advantages.

Third-Party Brands

Offers B2B wholesale and commission-based models for partner brands worldwide.

Platform Services

One-stop service packages including website hosting, digital marketing, warehousing, logistics, customer service, and data analytics.

Brand Licensing Partnerships

Co-branded projects leveraging TK Wholesale Hub’s sourcing and design capabilities to create added value.

VI. Partner Value

TK Wholesale Hub is committed to building long-term, stable partnerships with global brands.

Through our multi-warehouse fulfillment system, B2B wholesale network, digital marketing capabilities, and financial solutions,

we help partners enter the global wholesale and cross-border markets swiftly—achieving growth and scalable success.