Return Policy Page

TK Wholesale Hub Return & Refund Policy

1. Purpose

To protect the lawful rights and interests of both buyers and sellers and ensure an open, fair, and efficient transaction process, TK Wholesale Hub establishes this Return & Refund Policy.
This Policy aims to enhance the buyer experience while safeguarding the legitimate rights of sellers, fostering a healthy and sustainable cross-border wholesale ecosystem.

2. Scope

This Policy applies to all orders completed through the TK Wholesale Hub platform (including platform-operated sales and third-party seller stores).

3. General Principles for Returns & Refunds

The platform encourages buyers and sellers to communicate sufficiently and resolve return issues by mutual agreement.

If no agreement is reached, either party may request platform intervention. The platform will render a neutral decision after verifying the evidence.

In handling return/refund disputes, the platform adheres to neutrality, fairness, and evidence-first principles, taking into account order records, logistics information, buyer evidence (e.g., photos, videos), and seller statements.

4. Acceptable Return/Refund Situations

The buyer may request a return or refund within 7 days after delivery under any of the following circumstances:

Material mismatch with description: Significant discrepancies in material, model, specifications, or quantity.

Serious quality issues: Product cannot function normally, is damaged, or defective.

Wrong item shipped: Received goods are entirely inconsistent with the order.

Severe damage during transit: Buyer must provide a carrier-issued damage certificate.

Seller missed the shipping deadline: Shipment is not made within the platform-specified timeframe and no prior notice is given.

Not eligible for return in the following situations:

No quality issue; return based solely on subjective dissatisfaction (e.g., minor color/size variance).

The buyer has used or unsealed the product such that it can no longer be resold.

Customized, clearance, or specially marked “non-returnable” items.

5. Seller Rights Protection

To protect seller interests, the platform will strictly handle malicious returns and false claims:

Buyers must submit valid evidence (e.g., unboxing video, product photos, proof of delivery). Applications without sufficient evidence may be rejected.

Verified cases of malicious returns, product swapping, or forged evidence may result in account suspension or termination.

Upon approval, the buyer must ship back the item within 7 days and provide a trackable logistics number; failure to do so is deemed waiver of the return right.

Sellers may appeal a return request. Within 2 business days of receiving the return notice, sellers may submit counter-evidence (e.g., surveillance footage, packing lists, inspection reports) for reassessment.

If inspection confirms no quality issue, the seller may deny the refund and require the buyer to bear round-trip shipping costs.

6. Responsibility for Shipping Costs

7. Refund Timeline

Once the platform approves the request, the refund will be returned to the buyer’s original payment account within 5–10 business days.

For cross-border settlements or bank processing delays, the actual posting time may be extended accordingly.

8. Violations & Appeals

If a seller discovers false claims or abuse of the return policy by a buyer, the seller may submit a support ticket with evidence via the seller dashboard.

The platform will determine responsibility based on evidence and transaction history and may penalize violating accounts.

If a seller is misjudged, they may file a review request within 7 days of receiving the decision. The platform will conduct a second-level review.

9. Policy Updates

TK Wholesale Hub may adjust this Policy in response to operational needs, legal and regulatory changes, or international trade rules.
Any modifications will take effect upon platform announcement or email notice.
If a seller disagrees with the updated terms, they should cease using the platform services immediately; continued use constitutes acceptance of the revised Policy.

10. Supplementary Provisions

This Policy has the same legal effect as the Seller Onboarding Agreement, Logistics Policy, and Platform Advance Compensation Rules.

In the event of a dispute, TK Wholesale Hub will act as a neutral party and issue a decision based on facts and evidence.

The platform reserves the final right of interpretation for this Policy.