Term Conditions Page

Welcome to TK Wholesale Hub!
We value your trust and understand the importance of your personal information.
Protecting your privacy and data security is our top priority.

Please read and understand this Privacy Policy (“Policy”) carefully before using our products or services.
By accessing or continuing to use our services, you acknowledge that you have fully understood and agreed to the contents of this Policy.

This Policy is intended to help you understand:

What information we collect and why;

How we use, share, and protect your information;

The rights you have when using our services;

How we ensure the security of your information.

If you have any questions or suggestions regarding this Policy, you may contact us using the contact details provided at the end of this document.

2. Scope of Application

This Policy applies to all products and services provided by TK Wholesale Hub, including its affiliated websites, applications, mini programs, and enterprise service platforms.

If a particular service has its own privacy statement (e.g., TK Wholesale Hub Overseas Privacy Statement), that service will be governed by its respective policy.

If you access third-party websites or services (such as logistics, payment providers, or supplier systems) through our platform, please note that these third parties process your information according to their own privacy policies.
This Policy does not apply to third-party activities beyond our control.

3. Information Collection and Use

We collect and use your personal information only when it is lawful, legitimate, and necessary for providing our services.

(1) To Provide Core Services

To enable account registration, identity verification, order fulfillment, and payment processing, we may collect the following information:

Registration details: mobile number, email address, username, login credentials.

Identity verification: name, ID number, business license, or company credentials.

Transaction details: order number, recipient information, delivery address, contact details, payment method, and transaction amount.

Log information: device model, IP address, access records, operation logs, and browsing history.

If you choose not to provide this information, some core services may not function properly.

(2) To Improve User Experience

To enhance our platform and customer service, we may collect:

Browsing and search history (products, stores, or content viewed).

Device details (operating system, resolution, network type).

Interaction data (favorites, follows, likes, shares).

Customer service records and feedback survey responses.

We may analyze this data statistically or algorithmically to improve content recommendations and platform performance.
You may disable personalized recommendations at any time via your account settings.

(3) To Ensure Account and Transaction Security

To prevent fraud, manage risks, and maintain system security, we may collect:

Device identifiers (IMEI, MAC address, Android ID, etc.).

Login and operation logs.

System error records and security verification data.

This information is used solely for security purposes and will not be used for marketing or advertising.

(4) Cookies and Similar Technologies

We use cookies and similar tracking technologies to ensure normal website operation, remember login states, and analyze usage patterns.
You may disable or delete cookies through your browser settings, but this may affect certain site functionalities.

4. Information Sharing, Transfer, and Disclosure

(1) Delegated Processing and Partner Sharing

To complete transactions or provide specific services, we may share necessary information with trusted partners, including:

Payment providers: for processing payments (e.g., Alipay, WeChat Pay, or international gateways).

Logistics providers: for shipping and customs clearance (e.g., SF Express, UPS, FedEx).

Technical service providers: for cloud storage, system security, data analytics, or customer support systems.

We share only the minimum information required for the service and require partners to maintain strict confidentiality and security.

(2) Information Transfer

If TK Wholesale Hub undergoes a merger, division, acquisition, or bankruptcy that involves information transfer, we will notify you in advance.
The receiving party must continue to honor this Policy, or we will obtain your renewed consent if the purpose of use changes.

(3) Public Disclosure

We will not publicly disclose your personal information unless:

We have obtained your explicit consent;

Disclosure is required by law, regulation, or judicial authority;

It is necessary to protect public safety or the life and property of others.

5. Your Rights

We respect and protect your rights regarding personal information. You may exercise the following rights via your account settings or by contacting customer service:

Access and correction: view or update your registration or order information.

Deletion: request deletion of data that is unlawfully processed or no longer necessary.

Withdrawal of consent: revoke authorization for non-essential data processing.

Account deletion: request account cancellation; upon completion, your data will be deleted or anonymized.

Restriction on automated decisions: request human review if automated decisions significantly affect your rights.

We will respond to your verified requests within a reasonable period.

6. Information Storage and Security

Storage Period:
We retain your information only for as long as necessary to fulfill the purposes for which it was collected.
For example, transaction records are kept for no less than three years in compliance with the E-Commerce Law of China.

Storage Location:
Unless otherwise required by law, your data will be securely stored on servers located within mainland China.
If cross-border data transfer is required, we will comply with relevant legal obligations and obtain your explicit consent in advance.

Security Measures:
We adopt multiple technical and organizational safeguards, such as SSL encryption, access control, firewalls, and encrypted storage, to prevent unauthorized access, alteration, or disclosure.

Incident Response:
In the event of a data breach or security incident, we will promptly notify you and relevant regulators, outlining the impact and remedial measures taken.

7. Policy Updates

We may update this Policy from time to time to reflect business or legal changes.
If significant modifications occur (e.g., in data collection scope, purpose, or user rights), we will notify you via website announcement, pop-up notice, or email, and seek renewed consent when necessary.

8. Protection of Minors

TK Wholesale Hub primarily serves business users and individuals with full civil capacity.
We do not knowingly collect personal information from individuals under 18 years old.
If exceptional circumstances involve minors, we will seek guardian consent and ensure lawful protection of their data.